The results achieved:
Impact of this journey to high-performance partnerships through coaching-focused performance conversations has been felt strongly, with 100% of Design Consultants surveyed agreeing that their Senior Manager “actively wants to hear my ideas and observations and ensures there is time and space in our conversations for that” and “Whatever the situation, they seem to create the conversation I need in that moment”
In support of the identified need for Design Consultants to be empowered to have greater impact on overall store performance, 94.7% of Design Consultants asked confirmed that their “Manager’s questions frequently or always encourage me to find solutions that lead to better performance for me”
The strength and importance of high-performance partnerships for successful outcomes has been backed up, with 94.1% of Design Consultants asked agreeing that the way Store Managers “lead conversations makes me realise what it feels like to be on the receiving end of a high-performance conversation and part of a high-performance partnership”.